Policies Volunteering Policy Download our Volunteering Policy Complaints Policy Download our Complaints Policy Vexaxious Complaints Policy Download our Vexaxious Complaints Policy Confidentiality Bipolar UK services are confidential services. We will, however, share what you tell us with someone if: You ask us to get you help because you can't do this yourself. We believe your life and wellbeing is at immediate risk. We believe another person's life and wellbeing is at immediate risk. We are told about acts of terrorism or bomb warnings. We are told about criminal acts or the intention to undertake a criminal act. We always want to give you as much control as possible and will explain our policy to you and tell you if we feel we might need to contact emergency services to help you access support. Telephone calls are recorded. If you contact us by phone we will be able to see your phone number and might use this in the case of any of the above situations. If you contact us by email, we will be able to see your email address and your IP address.